Returns & Exchanges

At BaseCamp, we want you to be fully equipped for your next adventure, which is why we offer a 30-day window for hassle-free returns on all unworn apparel and gear. If your purchase doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging with all tags attached, ensuring the gear is clean and in sellable condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund or ship out your new exchange items within 5-7 business days.